Peloton members have access to the Peloton app, personalized class recommendations, and access to training programs. While Peloton offers unique services, they may not meet your expectations. Should you find yourself needing to cancel your Peloton membership, you have come to the right place.
You can cancel your Peloton membership online, via phone, or via Google Play, Roku, Fire TV, Amazon Fire Tablet, Amazon Appstore, and iPhone. The easiest way to cancel your Peloton membership is through the website. However, if you purchased your subscription through the Apple App Store or Google Play store, you’d have to cancel the subscription through your phone settings.
This article will walk you through canceling your membership via any of the listed methods above. Let’s get started!
Contents
How Do I Cancel My Peloton Membership?
If you are looking to terminate your Peloton membership, you can do so via:
- Web
- Phone
- Google Play Store
- Roku
- Fire TV
- Amazon Fire Tablets
- Amazon Appstore
- iPhone
Web
The following steps will help you cancel your Peloton digital membership via the website.
- Go to members.onepeloton.com/preferences/subscriptions
- Click your Membership link
- Select “Cancel Membership”
- Confirm the cancellation.
Via Phone
While many of the options for Peloton membership cancellation are online, you can also cancel your membership via phone.
Here’s how to go about it:
- Call 1-866-679-9129
- Request account termination from the agent
- You will be required to provide some information and they will cancel your membership on your behalf
Google Play Store
You’ll go through the following steps when canceling Peloton on an Android device:
- Open the Google® Play Store
- Make sure you are signed into the correct Google Account
- Tap “Menu”
- Click on “Subscriptions”
- Select the Peloton
- Click on “Cancel Subscription”
- Follow the instructions and confirm cancellation
Roku
The process may be slightly different via Roku. Here is how to cancel via Roku:
- Press the ‘Home’ button on the Roku® remote
- Using the directional pad, navigate to the Peloton channel
- Press the ‘Star’ * button on the remote to open the options menu for the Peloton channel
- Select ‘Manage Subscription’
- Select ‘Cancel Subscription’ and confirm the cancellation
- Click ‘Done’
Fire TV
Fire TV is an amazing service, and you may be subscribed to Peloton through it. You can also cancel your Peloton membership via Fire TV.
- Go to Amazon’s website
- Log into the Amazon account associated with your Peloton App Membership
- On the upper right-hand side look for the ‘Your Account’ menu
- Select ‘Your Account’ and when the menu displays, select ‘Your Android Apps and Devices’
- On the ‘Your Apps and Devices’ page, select ‘Your Subscriptions’
- Select your Peloton subscription and click ‘Cancel Subscription’
Amazon® Fire Tablets
- Select ‘Apps’ and then select ‘Store’
- Open the menu, and then select ‘Subscriptions’
- Click on your Peloton subscription and click ‘Cancel Subscription’
Amazon® Appstore
- Open the menu
- Select ‘Subscriptions’
- Go to your Peloton subscription and click “Cancel Subscription”
How to Cancel Peloton Subscription on iPhone
You can also cancel your Peloton subscription via Apple iOS using the following steps:
- Open the iOS App Store
- Go to your Apple ID profile by clicking the image in the top-right
- Click on “Subscriptions”
- Select Peloton
- Tap on “Cancel Subscription”
- Confirm the cancellation
Can I Cancel My Peloton Membership at Any Time?
Yes, you can cancel your Peloton App Membership at any time. When you discontinue your Pelton subscription, there are no cancellation fees. However, the best time to cancel your membership is before it expires. This will prevent the risk of it automatically renewing for another month.
You are allowed to pause or terminate your subscription at any time.
Can You Cancel Peloton Membership and Still Use the Bike?
Yes, you can still use the bike after canceling your membership, but without the technology.
If the cancellation is only temporary, you can always pause your membership and resume it when you’re ready to.
Normally, a peloton subscription offers you access to on-demand classes. It also allows you to track all of your data from the comfort of your bike. So, while you can ride without a subscription, there will be very little content and no metrics available. Terminating your subscription shaves off almost all of the features that come with the membership.
How to Cancel Peloton Free Trial
If you signed up for the Peloton free trial and didn’t quite like it, you could cancel it before it expires. Here’s how to go about it:
- Visit Peloton’s login page
- Go to “Membership”
- Tap on “Cancel Subscription” and confirm to end your free trial
How Long Can You Pause Peloton Membership?
You can pause your membership for up to three months. The pause will begin when your current billing cycle ends, and you will not be billed. However, you will not have access to live or on-demand classes while your membership is on hold.
Your Membership will automatically reactivate at the conclusion of your scheduled pause. You also have the option to unfreeze the membership at any time.
Please keep in mind that you can only pause your Membership in full-month increments.
How to Freeze Peloton All-Access Membership
The following steps will help you freeze your Peloton digital membership via the website:
- Go to Peloton Change Subscription
- Fill in your details with your subscription ID and associated email address
- Select how long you want to pause your membership
- Add other necessary details and confirm freezing of your membership
How to Contact Peloton
You can contact Peloton via:
- Live chat: you can also speak to an agent via the Peloton website’s live chat feature. This feature is found in the bottom-right corner of every page on the Peloton site
- WW Customer Service Email: if you have an issue outside of Peloton’s business hours, you can also email them at [email protected]
- Phone Number: to speak to a Peloton customer service agent via phone, you can call (866) 679-9129
- Website: you can contact Peloton customer service via telephone and webchat on the Peloton website